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"If you don't have a relationship with the customer, you're just a utility, you're just the dumb pipes." Francisco Gonzalez, executive chairman of BBVA has for a long time proved his ability to predict future trends and keep his company ahead of the curve in terms of technology development and understanding of customer needs.
Hail to the contactless payment wristband in Rio Is this really news? Gemalto and RioCard are celebrating the use of a contactless wristband for transit payments during this year's Olympic Games. Great idea, but hardly new.
Comment: What happens if HSBC's voice ID fails? HSBC's rollout of biometrics to identify its customers in the UK raises the question of whether this finally is the technology to replace current password and PIN-based ID systems.
UK Access to Cash report; China fines for cash refusal Since the first plastic credit card, the payments industry has been on a mission to replace cash.But increasingly, there is a body of opinion that the death of cash could lead to major problems, especially for the poor, the unbanked and those in debt.