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17 NOVEMBER 2018
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Tuesday, 30 October 2018 14:33
Xiamen Airlines selects Ingenico to optimise global online payments

Chinese carrier Xiamen Airlines has partnered with Ingenico to provide an online payments infrastructure for the company. As one of Asia’s fastest-growing airlines, Xiamen Airlines’ customers come from many different markets, which has led to a complex payments infrastructure. To sustain growth and simplify their payment operations, the company wanted to improve online payments acceptance with complied global Payment Service Providers like Ingenico. This will enable the carrier to increase the number of local payment methods and currencies it accepts, and help optimise the customer experience when purchasing airline tickets online.

Xiamen Airlines was founded in 1984, and today covers a network of around 400 domestic and international destinations, with one of the most modern fleets in the world. The company was recognised as ‘The Airline Offering the Best Services’ by Chinese passengers for years. As Xiamen Airlines expands operations across Asia and into the far corners of the world, it became increasingly important to offer consumers a localised shopping experience that includes payment options in their preferred currency and with local payment methods. To that end, Ingenico provides Xiamen Airlines with full-service payment processing and value-added services, as well as connections to a series of local acquirers, to drive improved acceptance rates.

“Ingenico has a long track record in the industry, working with many of the world’s best airlines. As such, they understand the unique requirements and opportunities that come with operating a growing airline,” said Mr. Guo Kaiquan, E-commerce Accounting Manager of Xiamen Airlines. “As consumer expectations change, it is important to us to continue to offer a seamless online purchase experience that reflects our commitment to service and customer satisfaction.”

“Xiamen Airlines continues to pursue innovation and excellence with the aim of building a world-class airline. They understand very well that to continue their growth into new markets, customer experience is key,” said Gabriel de Montessus, SVP Global Online (Retail BU) for Ingenico Group. “Ingenico has a long history of processing payments in China and across the world and knows the local customs, preferences and regulations. With our payment solutions and network of local acquirers, Xiamen Airlines is ready to expand operations while providing a familiar and seamless payment experience to travellers anywhere.”

 
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